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Auto refresh fails: Culture is not supported

Hi,
 
I built my report using PBI desktop and published it online via PBI web for a few month, with a scheduled daily refresh.
Two weeks ago I started to have the refrsh failing daily, displaying this error:
 
Data source type
Processing errorThe specified culture is not supported.
Cluster URIWABI-WEST-EUROPE-redirect.analysis.windows.net
Activity IDef5a5745-623e-4ee2-a7de-667b6dd31405
Request ID1168a845-1f24-8760-bfb7-0a59abff9430
Time2017-08-15 05:59:37Z
 
Searching online I saw some tickets about it, but none of them helped solving it.
Some BI specialist who helped us built the data set (but not specialized in MS PBI) noted me that the data source (first line) is empty, so I don't even know what to look for...
 
I have purchsed a PRO subscription to get help for it, but couldn't even reach them or their email\phone.
 
It is super frustrating as I have tried everything but it's still failing.
 
Does anyone has an idea? Did you see such thing before?
 
Any help will be appreciated!
 
PBI ERROR.jpg
 
 
Status: Needs Info
Comments
v-qiuyu-msft
Community Support

Hi @Omerv,

 

1. Please open the report in desktop, check which kind of local set in report:

      a. File > Options and settings > Options.
      b. Under Current file, select Regional Settings.
      c. In the Locale box

Change it to the English(US) then republish to service to see if refresh can be successful.

 

q3.png

 

2. The service currently supports only the Windows 8 cultures; it doesn't support the cultures which were added for Windows 10. We'd need to have a copy of the pbix file being refreshed in order to know which culture is trying to use.

 

Best Regards,
QiuyunYu

Vicky_Song
Impactful Individual
Status changed to: Needs Info
 
Omerv
New Member

 @v-qiuyu-msft

Already tried that, unfortunately it didn't work...

v-qiuyu-msft
Community Support

Hi @Omerv,

 

If there any possible you can share the pbix file?

 

Please run the Fiddler with Decrypt HTTPS Traffic enabled, then manually refresh the dataset till error throw out. Save all sessions and share this .saz file with us.

 

Fiddler.PNG

 

 

Best Regards,
QiuyunYu

Omerv
New Member

@v-qiuyu-msft

 

I am not familiar with Fiddler, but I'll give it a shot,

 

The thing is that there are no errors when I sync my PBO desktop, the error shows only on the PBI web interface, when refreshing.