Problems with personal gateway

[ljilibert]

Dear community,

Further to an automatic update of our 2012 SqlServer, I can't use anymore my personal gateway.

We I run "Personal Gateway", I have the classic frame that ask me to sign in.  When clicking on it, I have an error explaining "GWConf has stopped working" with following message :

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: GWConfig.exe

Problem Signature 02: 1.13.6044.1

Problem Signature 03: 5797a0c3

Problem Signature 04: Microsoft.DataTransfer.PowerBIGatewayAgent

Problem Signature 05: 1.13.6044.1

Problem Signature 06: 57979e87

Problem Signature 07: 16b

Problem Signature 08: 22

Problem Signature 09: System.Net.WebException

OS Version: 6.3.9600.2.0.0.272.7

Locale ID: 1033

Additional Information 1: 9420

Additional Information 2: 9420bd853b79fe22d99193b2581d00b5

Additional Information 3: 9d91

Additional Information 4: 9d91d2d5b0ab9593b28430bb35737244

　

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I run a SFC /SCANNOW and upgrade .net framework but problem is not solved. May you help me ?

Regards,

Laurent

[buchlerb]

I continue to have this issue on a daily basis.  I have the latest version of the gateway installed.  It will work for a couple of the scheduled runs and then it crashes.  There is no real benefit to having the gateway if I have to be so hands on with it on a daily basis anyway.

[v-yuezhe-msft · Accepted solution]

Hi @ljilibert @marcush @trobey @jrlenox @ryandweaver,

I get the same issue as yours last Friday, however, personal gateway works well after I reinstall it today. Could you please check if the issue still persists in  your scenario?

Thanks,
Lydia Zhang

[trobey]

after logging into the gateway this morning it ran without issue.  

[jrlenox]

It worked for me this morning .. It automatically connected and configured the personal gateway software I reinstalled last week successfully.

So it seems like it was a problem with the service.

Thanks anyone at Micsosoft who saw this thread and fixed it.

[ljilibert]

Hello @v-yuezhe-msft

Seems to rework again. I would be very interesting by having an explanation about this problem. We took some bad words from our business customer and I can't tell them that it came back by miracle.

Anyhow, I close it. Thanks for your replies and help.

[marcush]

Same issue here. It worked yesterday and didn't today. As far as I know nothing has changed. I can't refresh any of my data so this is very frustrating.

[trobey]

I'm getting the same error message.  I haven't done anything to my computer or Power BI.  Just received an email saying my refresh didn't go through and my personal gateway is showing offline.   I have uninstalled and reinstalled and still the same error appears.  

[ryandweaver]

Similar issue here this morning as well affecting multiple compuers/users.  I'm not aware of any updates made to these computers recently.

As soon as we open the Personal Gateway it displays the error:

GWConf has stopped working

A problem caused the program to stop working correctly.  Please close the program.

[ryandweaver]

Similar issue here this morning as well affecting multiple compuers/users.  I'm not aware of any updates made to these computers recently.

As soon as we open the Personal Gateway it displays the error:

GWConf has stopped working

A problem caused the program to stop working correctly.  Please close the program.

[kbloink]

I'm experiencing the same issue today. I installed DAX studio yesterday but that's the only thing that I can think of that has changed.

[jrlenox]

I'm having the same thing - just from Today.  I reinstalled personal gateway and had the same error message.

I had upgraded to the latest Power BI desktop earlier this week but that's the only thing different.

Any help appreciated.

Thanks