Jira service windows authentication not working

[etiennev]

When trying to use Windows Authentication with the Jira Service to Get Data, I get this error:

Failed to update data source credentials: Hide details

Activity ID:	0da528bd-339d-4fae-bb30-52284a358f1a
Request ID:	d2be7cdf-4a71-f0a0-9d1c-481a1e025e53
Status code:	400
Time:	Fri Sep 15 2017 12:27:45 GMT+0200 (South Africa Standard Time)
Version:	13.0.2436.179
Cluster URI:	https://wabi-europe-north-b-redirect.analysis.windows.net

[v-yuezhe-msft]

@etiennev,

Do you connect to on-premises JIRA or cloud version of JIRA? The JIRA content pack only works with the cloud version of JIRA. If you connect to cloud version of JIRA, how about you use Basic authentication?

However, if you want to connect to on-premises JIRA, please use the Power BI Desktop Template. Make sure your JIRA server supports Basic Authentication.

Regards,
Lydia

[etiennev]

Hi,

We use a cloud version of Jira. I tried the basic authentication too, but no combination of my username and password worked. Anonymous works, but I only get a small subset of the tickets pulled into PowerBI. 

Kind Regards,

Etienne

[v-yuezhe-msft]

@etiennev,

How about  you connect to Power BI Desktop Template?

Regards,
Lydia