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Frequent Visitor
Posts: 4
Registered: ‎03-13-2017

Get data online service error on Salesforce object

Dear,

I'm experiencing a issue while getting data on to the power BI desktop.

'When connecting to online service salesforce objects and log in to the specific environment I am able to load every object I would like except 'Account' when I load it I receive the following error.

 

'Failed to save modifications to the server Error returned OLE DB

 or ODCB error'

 

Anyone who can help me with that?

 

Thank you!

 

Moderator
Posts: 2,265
Registered: ‎03-10-2016

Re: Get data online service error on Salesforce object

Hi @StijnJanssen,

I am not able to reproduce your issue. Do you use the latest version of Power BI Desktop in your scenario?

Please choose "New Query -> Blank Query" in Query Editor, open the advanced editor and paste the following code:

 

let
    Source = Salesforce.Data("https://login.salesforce.com/", [CreateNavigationProperties = true]),
    Account1 = Source{[Name="Account"]}[Data]
in
    Account1

 


If you still get errors, please go to File -> Options and settings -> Options -> Diagnostics and click "enable tracing", then connect to Account table from Salesforce and check the detailed logs in the traces folder. Also please help to post the detailed logs here.

 

Thanks,
Lydia Zhang

Frequent Visitor
Posts: 4
Registered: ‎03-13-2017

Re: Get data online service error on Salesforce object

Hi Lydia,

 

yes Im using the most recent version 64 bit.

find the error message on account object of salesforce.

 

Can you help with this? the the log you find below the error message.

 

DataSource.Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
 <head>
 </head>
 <body>
  <center>
   <table bgcolor="white" style="align: center;">
    <tbody>
     <tr><td><br><br></td></tr>
     <tr>

      <td>
       <table bgcolor="white" cellpadding="0" cellspacing="0" style="border:1px solid #ccc;" width="758">
        <tbody>
         <tr><td><br></td></tr>
         <tr>
          <td>
           <div style="background-color: white; border: 1px solid #ccc; padding: 0px; margin-top: 10px; margin-bottom: 0px; margin-left: 10px; margin-right: 10px;">
            <table bgcolor="white" cellpadding="0" cellspacing="0" width="758">
             <tbody>

              <tr>
               <td><span style="font-family: Verdana; font-size: medium; font-weight: bold;">We are down for maintenance.</span><br><br>Sorry for the inconvenience. We'll be back shortly.</td>
              </tr>
             </tbody>
            </table>
           </div>

          </td>
         </tr>
         <tr>
          <td>
           <span>
            <table border="0" cellpadding="0" cellspacing="0" style="text-align: right;" width="100%">
             <tbody>
              <tr>
               <td>

                <span>
                 <span style="font-family: Verdana; font-size: smaller">Powered by <a href="http://force.com">force.com</a></span>
                </span>
               </td>
              </tr>
             </tbody>
            </table>

           </span>
          </td>
         </tr>
        </tbody>
       </table>      
      </td>
     </tr>
     <tr><td><br></td></tr>
     <tr><td></td></tr>

     <tr><td><br></td></tr>
    </tbody>
   </table>
  </center>
  <!--  Served by force.com -->
 </body>
</html> 
<!-- Generated Tue, 14 Mar 2017 06:17:27 GMT (scl) -->

 

the logs you can find below.

 

DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3610573Z","Action":"BackgroundThread/RollingTraceWriter/CleanupOldTraces","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0027760"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3658178Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0189289"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3848192Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0001752"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3848124Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0152437"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.4000882Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0029474"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3658012Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0692616"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3624362Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0376490"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.4001011Z","Action":"RemotePreviewValueSource/RunStub","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.1072088"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3623992Z","Action":"RemoteDocumentEvaluator/Service/OnBeginGetResult","HostProcessId":"7084","evaluationID":"57","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.1449270"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5074341Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000355"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5286761Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0461744"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5749328Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000344"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5749026Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0006970"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5756204Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000313"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5286576Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0533472"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5244298Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0511883"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5756287Z","Action":"RemotePreviewValueSource/RunStub","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0089634"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5243917Z","Action":"RemoteDocumentEvaluator/Service/OnBeginGetResult","HostProcessId":"7084","evaluationID":"58","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0603612"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5845894Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0003112"}

 

 

Moderator
Posts: 2,265
Registered: ‎03-10-2016

Re: Get data online service error on Salesforce object

[ Edited ]

Hi @StijnJanssen,

Since I am not able to reproduce this issue, I would like to suggest you to submit a support ticket:

https://powerbi.microsoft.com/en-us/support/.



Thanks,
Lydia Zhang

Highlighted
Frequent Visitor
Posts: 4
Registered: ‎03-13-2017

Re: Get data online service error on Salesforce object

HI all,

 

it seems this issue occurs based on the user level logged in to the service, the 'object' issues we experience are based on a admin user account, if we login to another account the issue does not occur.

Any ideas what may cause this?

 

DataSource.Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
</head>
<body>
  <center>
   <table bgcolor="white" style="align: center;">
    <tbody>
     <tr><td><br><br></td></tr>
     <tr>

      <td>
       <table bgcolor="white" cellpadding="0" cellspacing="0" style="border:1px solid #ccc;" width="758">
        <tbody>
         <tr><td><br></td></tr>
         <tr>
          <td>
           <div style="background-color: white; border: 1px solid #ccc; padding: 0px; margin-top: 10px; margin-bottom: 0px; margin-left: 10px; margin-right: 10px;">
            <table bgcolor="white" cellpadding="0" cellspacing="0" width="758">
             <tbody>

              <tr>
               <td><span style="font-family: Verdana; font-size: medium; font-weight: bold;">We are down for maintenance.</span><br><br>Sorry for the inconvenience. We'll be back shortly.</td>
              </tr>
             </tbody>
            </table>
           </div>

          </td>
         </tr>
         <tr>
          <td>
           <span>
            <table border="0" cellpadding="0" cellspacing="0" style="text-align: right;" width="100%">
             <tbody>
              <tr>
               <td>

                <span>
                 <span style="font-family: Verdana; font-size: smaller">Powered by <a href="http://force.com">force.com</a></span>
                </span>
               </td>
              </tr>
             </tbody>
            </table>

           </span>
          </td>
         </tr>
        </tbody>
       </table>     
      </td>
     </tr>
     <tr><td><br></td></tr>
     <tr><td></td></tr>

     <tr><td><br></td></tr>
    </tbody>
   </table>
  </center>
  <!--  Served by force.com -->
</body>
</html>
<!-- Generated Fri, 17 Mar 2017 13:02:58 GMT (scl) -->

Frequent Visitor
Posts: 15
Registered: ‎02-08-2017

Re: Get data online service error on Salesforce object

Hi @v-yuezhe-msft,

 

I'am experiencing the same issue as @StijnJanssen

http://community.powerbi.com/t5/Issues/Salesforce-object-DataSource-Error/idc-p/150534#M5277

We hope you can help us as soon as posibble, as this is a big problem for us.

 

Kind Regards,

Ronald