Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.

Reply
ahsanlhcgov
Helper III
Helper III

I am unable to connect to the data source.

Hi, 

 

I have thoroughly searched through the community and nothing seems to be working. I am getting the below error on each visual of my report

We reached the data gateway, but the gateway can't access the on-premises data source.
Please try again later or contact support. If you contact support, please provide these details.

 

I believe it has something to fo with the gateway. I have updated and reconfigured the gateway but still no avail. I am using SQL Server direct query mode. on republishing the source works fine for about 5 minutes and then breaks.

 

Just to make things more clear I have other reports querying the same data source but for some reason, only 2 of reports are breaking. I have recreated the reports with a different name but it only works only for 5 mins and breaks. 

 

Please can anyone help me with this. 

2 REPLIES 2
Eric_Zhang
Employee
Employee

@ahsanlhcgov

Please try either step

If the error still persists, please submit a support ticket.

thanks for your reply. 

 

I have already gone through this before I asked the question but did not work.

 

I have raised a ticket for 4 days now but Microsoft is unable to find the source of error.

Helpful resources

Announcements
Microsoft Fabric Learn Together

Microsoft Fabric Learn Together

Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City

PBI_APRIL_CAROUSEL1

Power BI Monthly Update - April 2024

Check out the April 2024 Power BI update to learn about new features.

April Fabric Community Update

Fabric Community Update - April 2024

Find out what's new and trending in the Fabric Community.