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Regular Visitor
Posts: 33
Registered: ‎12-07-2016

Unable to link JIRA to Power BI

I've been trying to get data from JIRA and I'm not able to get populate data at all. I'm getting this error as in this screenshot, and couldn't make heads or tails out of it. 

 

Capture.PNG

 

Can someone tell me what this means, and how to fix this? Also, can someone please give me the steps to linking JIRA to Power BI ? Thanks in advance! Smiley Happy

Super Contributor
Posts: 1,441
Registered: ‎11-29-2015

Re: Unable to link JIRA to Power BI

Regular Visitor
Posts: 33
Registered: ‎12-07-2016

Re: Unable to link JIRA to Power BI

[ Edited ]

I did check this link earlier and I followed the same steps as mentioned in the link. But I'm not able to get past the connection step! This screen has been on for the past hour! Smiley Sad 

 

Capture_Error.PNG

Super Contributor
Posts: 1,171
Registered: ‎09-21-2016

Re: Unable to link JIRA to Power BI

Hi @shirleympearls,

 

Based on my test, I am able to connect to JIRA from Power BI service.

 

In your scenario, can you link JIRA to Power BI successfully now? Please login to your JIRA site to verify your current credential is valid.

 

If you can login JIRA site without any problem, but still cannot connect to it from Power BI, I would suggest you create a support ticket: https://powerbi.microsoft.com/en-us/support/ 

 

Regards,

Yuliana Gu

Frequent Visitor
Posts: 8
Registered: ‎04-04-2017

Re: Unable to link JIRA to Power BI

@shirleympearlsHello, I experience the same problem after updating Power BI to the newest April Update. Prior to this version everything worked and had no issues. Also my Jira credentials are valid.

 

I will go ahead and submit a support ticket for this issue as I currently cannot downgrade to prior version of Power BI

Regular Visitor
Posts: 33
Registered: ‎12-07-2016

Re: Unable to link JIRA to Power BI

[ Edited ]

@DanielV91 That would be nice. Let me know what they say Smiley Happy

Regular Visitor
Posts: 33
Registered: ‎12-07-2016

Re: Unable to link JIRA to Power BI

@v-yulgu-msft I have a question. Can I link both cloud version of JIRA and the version that gets hosted on internal servers?

Super Contributor
Posts: 1,441
Registered: ‎11-29-2015

Re: Unable to link JIRA to Power BI

Hi @shirleympearls

 

I don't think the on-premise version of JIRA works with the gateway (for refreshing) just yet.

Regular Visitor
Posts: 33
Registered: ‎12-07-2016

Re: Unable to link JIRA to Power BI

The on-premise version is the one on cloud, right? 

 

Sorry I'm asking too many questions! I'm too new to all of this! Smiley Sad