PowerBI Desktop Crashes released Jan 29 2016 crashing

[Peterhof]

Wondering if only me, but just downloaded the latest Power BI desktop and it crashes without being to open anything.

Anyone else having this issue?

TIA

[sarfraz_raja]

Hi,

Has anybody got solution to it other than installing 32 bit PowerBI ? i think Microsoft should investigate it as its affecting lot of users.

[neilscriv]

I'm having the same issue after updating Windows 10 today. The event data and XML from event viewer is below. It appears to be CefSharp.BrowserSubProcess.exe that's at fault as has been found before in this thread.

I don't get any error dialogue or options to debug. I just get the splash screen then it quits without an error message.

I have tried re-installing PBI and uninstalling the updates both with no joy.

Log Name: Application
Source: .NET Runtime
Date: 29/08/2016 20:28:48
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Lappy
Description:
Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
at CefSharp.CefAppWrapper.Run()
at CefSharp.BrowserSubprocess.Program.Main(System.String[])


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-29T19:28:48.479853200Z" />
<EventRecordID>2504</EventRecordID>
<Channel>Application</Channel>
<Computer>Lappy</Computer>
<Security />
</System>
<EventData>
<Data>Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at &lt;Module&gt;.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr&lt;CefListValue&gt;*)
at &lt;Module&gt;.CefExecuteProcess(CefMainArgs*, CefRefPtr&lt;CefApp&gt;*, Void*)
at CefSharp.CefAppWrapper.Run()
at CefSharp.BrowserSubprocess.Program.Main(System.String[])

</Data>
</EventData>
</Event>

[faludigabor]

Same issue here ..

Same exception PBI will not start neither after reinstall nor w / Admin privs.

any news ? 

[neilscriv]

Have you recently updated Windows? My issue started after that. I eventually rolled back to a previous build and PBI works again. Haven't found a fix for the problem if you want to keep the Windows updates though.

[faludigabor]

hey,

Yes indeed I did update it . 

I went back to 32bit of PBDesktop that helpded temporarily. 

I expect MS to fix this issue 🙂 . 

Wont roll back on W10 .. 

g.

[smendes]

Hello,

Thank you for your help.

I installed the 32 bit PBDesktop and  it worked.

Thanks.

[syedaliammar]

Just downloaded PowerBI Desktop x64 today and it crashes on start. Here's some details from the Event Viewer:

Faulting application name: PBIDesktop.exe, version: 2.34.4372.501, time stamp: 0x572c595b
Faulting module name: mshtml.dll, version: 9.0.8112.16421, time stamp: 0x4d76244b
Exception code: 0xc0000005
Fault offset: 0x00000000004ca704
Faulting process id: 0x3c74
Faulting application start time: 0x01d1ab6f7221f1a6
Faulting application path: C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: b3e2a7a0-1762-11e6-87b7-0050568d1ec1

Here's detailed event data:

PBIDesktop.exe
2.34.4372.501
572c595b
mshtml.dll
9.0.8112.16421
4d76244b
c0000005
00000000004ca704
3c74
01d1ab6f7221f1a6
C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
C:\Windows\System32\mshtml.dll
b3e2a7a0-1762-11e6-87b7-0050568d1ec1

Uninstalling and reinstalling didn't help as well. What else could I try?

[wonga]

It looks like mshtml.dll is related to Internet Explorer, so maybe that is corrupted or something?

Found that out here

[akjana]

@syedaliammar, do you have all the windows updates ?

[syedaliammar]

@akjana resolved by upgrading to IE 11. Sorry couldn't provide further crash details.

[Deepthi]

Hi,

I am having the same issue, just get a splash screen when starting Power BI desktop and then errors out with Debug or Close. The below is error log from event viewer. Tried uninstalling, rebooting, re-downloading, re-installing and running as administrator in the exact same order a bunch of times. Still no luck !

I have Core i7 2.8GHz Processor, IE11.0, Windows 7 Enterprise, .NET 4.5/4.6 and 32GB Memory . The requirements  meet Microsoft's specs, No clue whats going on here.

Description:
Faulting application name: PBIDesktop.exe, version: 2.34.4372.501, time stamp: 0x572c581e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x108
Faulting application start time: 0x01d1b6a23839ec27
Faulting application path: C:\Program Files (x86)\Microsoft Power BI Desktop\bin\PBIDesktop.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll

Any help would be very much appreciated.

[smendes]

Hi,

I have same problem with you. Are you fixed it?
Here's some details from the Event Viewer:

Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
   at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
   at CefSharp.CefAppWrapper.Run()
   at CefSharp.BrowserSubprocess.Program.Main(System.String[])

Uninstalling and reinstalling didn't help as well. What else could I try?

[Seth_C_Bauer]

@smendes have you run through the steps that others have made in this thread? Upgraded to ie 11, etc?

Are you on the latest Desktop version? 2.36.4434.362 64-bit (June 2016)

[smendes]

Hello,

Yes, I've done the steps identified.

I have the IE 11 and my desktop version is 2.36.4434.362 64-bit (June 2016).

But the problem continues.

[yogs]

Hi All,

Any one got solution for this?

Thanks in advance

[smendes]

I have same problem with you. Are you fixed it?

Here's some details from the Event Viewer:

Application: CefSharp.BrowserSubprocess.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)

at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)

at CefSharp.CefAppWrapper.Run()

at CefSharp.BrowserSubprocess.Program.Main(System.String[])

　

Uninstalling and reinstalling didn't help as well. What else could I try?

[syedaliammar]

@akjana Windows updates are managed by our sys admins. I do have .Net FW 4.6 installed though (just FYI)

[cjeales]

I have been experiencing major issues with stability of Power BI Desktop since the last update. Crashes, freezes and gives errors several times per day. Was fine before the update... 😞

[Anonymous]

Hi @Peterhof

I had the same problem has you.

I've downloaded the latest version and installed it on a W7 VM, where I've got the previous one, and It crash.

when I uninstalled it, I saw that the previous version was still installed on the VM. I believed It have updated the previous one but no.

Perhaps you figure the same issue as me, so don't paniq, just unistall both of them, and everything should be good.

Hope it helps

Sebastien

[SIT]

Same problem...just downloaded today and it won't run.  Crashes at the exact same point as the other poster noted.  Rebooted, ran as administrator, no difference.

Any solution?