02-28-2017 12:48 PM
Hi, I have tried the recommended clearing of the contents of cache folder and I am still not having my Esri maps load. It is just the three yellow status bars "working."
Should I also delete my maps from my .pbix documents and reloading them? Or uninstall and reinstall Power BI desktop 64 bit?
Thanks so much!
02-28-2017 01:03 PM
Hi @katecoriell, we have identified an issue that affects some users where the map can be blank even after the clearing the cache. We are working to fix this issue now. If you can create an issue in our issues forum and provide details, ideally attaching your Power BI desktop file it would help us ensure we've found all root causes of the issue. Here's where to submit the issue: http://community.powerbi.com/t5/Issues/idb-p/Issue
03-01-2017 01:26 PM
@katecoriell we pushed a change into our service last night that we believe resolves the issue you reported. Could you check if everything is working today?
I seem to be having a similar problem where the Esri visulisation tool doesn't appear at all, and maps won't load. Maps remain blank rather than the three yellow loading bars. I've tried clearing the cache and switching the options (security and preview features) on and off/restarting Power BI, but no sucess today at all. Any other ideas?
As just a fellow user, if I was you, I would first check to make sure you have downloaded the latest update to Power BI Desktop. If not, do that and check your report with the Esri map issue. If that doesn't fix it, I would open a new blank report, load some basic data into it, and build a basic Esri map to see if it will work in this new report. If it does, open up your original report that was having issues to see if it will load. And if still having issues, go through again unchecking the Esri extension, closing/opening Power BI Desktop, and then adding the Esri extension back in and seeing what happens. I hope these suggestions help you! I completely understand this frustration. If you are still having issues, hopefully a Microsoft tech person will be able to help. Good luck!
Hi, Thanks for the tips, but unfortunately have tried all of the above already. Version = 2.44.4675.521
The problem is that the Esri extension doesn't even appear in the list of available visualisations so I can't create maps from new data or view maps from an existing report. It did work briefly last week, but turning the extension on/off and restarting not having any effect today.
You may not be able to see the ArcGIS maps in your visualizations because you have not enabled the optio under Optiones and Settings. Go to File\Options and settings\Options\GLOBAL\Preview features and check if ARCGIS maps has been ticked. I that option is not there, I suggest that you download the latest release of Power BI (Version: 2.44.4675.521 64-bit (March 2017)) although you have listed this release check if it is actually installed. Best of luck in you endeavours.