Error loading Power BI - Black Screen

[afp141991]

Hello,

I am having problems when starting Power BI Desktop: the center screen remains black:

 I can navigate through all the menus and open them (as you can see in the image, I have opened the help menu), but the center screen remains black. It seems that the application has not load all the complements or sth like that, because there is a constant flashing loading icon (blue circle) next to my mouse.

I have tried with different Power BI versions, but the results is always the same

Thank you

Regards

[v-yuezhe-msft]

@afp141991,

Do mask sensitive data when uploading screenshot.

What is your operating system? Do you run the system on multiple monitors? And what is the result when you install the October release of Power BI Desktop?

Regards,
Lydia